I have used Palm devices for over 10 years, starting with the original Pilot. I received my T/X last June for Father's Day and immediately loved it! Within two months, however, I started to have similar touch screen problems, and the on-line "live" tech support at Palm was not helpful whatsoever.

I finally called and after a couple layers of tech support, they agreed to send me a "new" one, which essentially is a used one that has been re-built/repaired to factory standards. Although they attempted to make me pay for their "Advance" replacement service, in which they would send me the replacement and then I would send mine back, I talked them into doing it free.

My replacement, which I received in October, is now doing the same thing. After going through the same layered process, Palm is sending my second replacement.

This is definitely a frustrating process, and I am glad that there is third party software out there that appears to fix this.

Once I get my new replacement, I will also purchase Power Digi and let you know how things work out.

I also have to vent about Palm. They are obviously either stuborn or stupid when it comes to correcting this serious problem. In addition to this, you have to go through layers of "tech support" people, with phony names like Bob or Brenda, who can barely speak clear English and appear to use scripted answers to questions.

Unfortunately, Palm does not appear to have anything reasonable in the future other then PDA/Phone Combos.

Is an iPod Touch in my future?

[Edited at March 04, 2008 13:10:00 PM.]